FAQ
Answers for teams that want clarity before they commit.
Keep public support content aligned with the product narrative and easy to scan in the same dark guest shell.
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You have full control over your data at all times. If you simply want to disconnect a specific social profile, navigate to the Account Manager and delete that profile; our system will immediately drop the API token and lose all access to...
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Social media networks impose daily limits on how many actions (posts, likes, comments) an account can perform to prevent spam. If you see this error, you have hit the provider's limit for the day. Wait 24 hours, and the limit will reset ...
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Yes, if your website has an RSS feed (like most WordPress blogs), you can use our RSS Auto-Poster feature. Simply add your website's RSS feed URL, configure how often you want the system to check for new articles, and the platform will a...
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Spintax (Spin Syntax) is a text formatting method that allows you to create multiple variations of a single message. By writing your caption like this: {Hello|Hi|Hey} everyone!, the system will randomly select one of the words inside the...
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Yes, as long as the post hasn't been published yet. Simply navigate to your Schedules or Calendar view, locate the pending post, and click "Edit." You can change the caption, swap the media, adjust the time, or delete it entirely.
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When you create your account, the platform automatically detects your local timezone. All your scheduled posts will be published based on this timezone. If you travel or need to manage a client in a different country, you can easily chan...
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Storage limits depend on your current subscription plan. You can easily monitor your storage usage in the dashboard. We recommend periodically clearing out old, unused media from your File Manager to free up space for new campaigns.
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Absolutely. In addition to uploading files directly from your computer or mobile device, our File Manager integrates seamlessly with services like Google Drive and Dropbox. You can browse and pull your media directly from the cloud witho...
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Yes. You can upload your brand's logo or a custom image in the Watermark settings. Once configured, you can choose to automatically apply this watermark to all your outgoing images, adjusting its size and position to protect your origina...
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Yes, you can organize your connected social profiles into different groups or workspaces. This is highly recommended for agencies or social media managers handling multiple brands, ensuring that content is always published to the correct...
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Our analytics dashboard retrieves data directly from the official social media APIs. While engagement metrics (likes, comments, shares) are updated very frequently, please allow a short delay for complete data syncing, as some platforms ...
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Yes, our platform supports both image and video uploads. Please note that each social network has its own strict limitations regarding video file size, length, and aspect ratio. If a video exceeds a network's limit, the platform will not...